ADM-261 PASS4SURE STUDY MATERIALS | INSTANT ADM-261 DISCOUNT

ADM-261 Pass4sure Study Materials | Instant ADM-261 Discount

ADM-261 Pass4sure Study Materials | Instant ADM-261 Discount

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The Salesforce ADM-261 Exam comprises 60 multiple-choice questions that candidates must answer within 90 minutes. To qualify for the certification, candidates must score at least 65%, which means they need to answer 39 or more questions correctly. Service Cloud Administration certification is ideal for professionals who work as service cloud administrators, service cloud consultants, or customer service managers, and want to enhance their career prospects by demonstrating their expertise in Salesforce Service Cloud Administration.

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Service Cloud Administration (ADM-261) practice test software is another great way to reduce your stress level when preparing for the Salesforce Exam Questions. With our software, you can practice your excellence and improve your competence on the Service Cloud Administration (ADM-261) exam dumps. Each Salesforce ADM-261 practice exam, composed of numerous skills, can be measured by the same model used by real examiners.

Salesforce Service Cloud Administration Sample Questions (Q60-Q65):

NEW QUESTION # 60
UC is initiating a program to improve customer satisfaction. As part of the program, customers must be surveyed after the case is closed to ensure thecustomer is satisfied and the issue has been resolved. What solution should a consultant recommend to meet this requirement?

  • A. Use assignment rules to assign the case to a case queue
  • B. Use workflow rules to send an email to the customer
  • C. Use escalation rules to assign the case to a case queue
  • D. Use auto-response rules to send an email to the customer

Answer: B


NEW QUESTION # 61
Sales engineer needs visibility to list field edits, emails, case comments, andrelated objects on ONE page. How can this be achieved?

  • A. Custom report
  • B. Custom Visual force page
  • C. Custom related list
  • D. Customer view of case tab

Answer: B


NEW QUESTION # 62
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?

  • A. Articles appearing in the Knowledge sidebar
  • B. Contract details related to the entitlement
  • C. Products and assets associated to the case
  • D. Knowledge articles attached to the case

Answer: D


NEW QUESTION # 63
Which configuration item must be created when implementing Lightning Knowledge?

  • A. Record Types
  • B. Attachment Types
  • C. Article Types
  • D. File Types

Answer: A


NEW QUESTION # 64
Customer support agents want the ability to view customer related information along with case information on all cases except product related cases. For product related cases, the agents want to view product information alongside case information.
How should the console be configured to satisfy this requirement?

  • A. Create separate record types and page layouts for product - related and other cases and configure console components to show customer - or product related information. Assign record type based on case type
  • B. Configure both customer information and product related information under console components in the case page layout. Hide the product related information if the cases are NOT product related.
  • C. Configure two consoles for agents: one for product related cases and for other cases. Allow agents to choose the console based on case type.
  • D. Train users to scroll through the case page layout to look for product related information or customer- related information based on case type

Answer: A


NEW QUESTION # 65
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