TESTKING ADM-261 EXAM QUESTIONS - NEW SOFT ADM-261 SIMULATIONS

Testking ADM-261 Exam Questions - New Soft ADM-261 Simulations

Testking ADM-261 Exam Questions - New Soft ADM-261 Simulations

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Salesforce ADM-261 (Service Cloud Administration) Certification Exam is a valuable credential for individuals who are responsible for managing and optimizing service processes in their organizations. It validates an individual's knowledge and skills in Service Cloud administration, data management, and analytics. By achieving this certification, professionals can enhance their career prospects and demonstrate their expertise in managing Service Cloud implementations.

Salesforce ADM-261 (Service Cloud Administration) Exam is one of the most popular and highly sought-after certifications for professionals who wish to advance their careers in the Salesforce ecosystem. ADM-261 exam is designed to test your knowledge and skills in administering the Service Cloud platform, including managing cases, configuring and customizing the Service Cloud Console, and integrating with other Salesforce products. Passing the ADM-261 Exam demonstrates your proficiency in Service Cloud administration and helps you stand out in the competitive job market.

Salesforce ADM-261 (Service Cloud Administration) Exam is a certification exam that focuses on the Salesforce Service Cloud platform. ADM-261 exam is designed for individuals who want to demonstrate their expertise in the administration of the Salesforce Service Cloud platform. ADM-261 exam tests an individual's knowledge and skills in areas such as managing cases, configuring service entitlements, setting up and managing Salesforce Knowledge, and creating and managing service contracts.

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Salesforce Service Cloud Administration Sample Questions (Q288-Q293):

NEW QUESTION # 288
Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

  • A. The specific Quick Action must be added to the Case record page.
  • B. Quick Actions must be enabled in the org.
  • C. The specific Quick Action must be added to the Case Feed.
  • D. Global Actions need to be on the publisher layout.

Answer: A,C


NEW QUESTION # 289
A company has these requirements for dealing with Cases:
- Handled efficiently and by the right agents
- Distributing the load so that agents do NOT have tomanually select the next Case to work Which two Omni-Channel features will assist in this routing and distribution? Choose 2 answers

  • A. Route to agents with the most capacity to take on new work.
  • B. Route to agents with the least amount of active assigned work.
  • C. Route to agents with the most cases closed for that topic.
  • D. Route to agents staffing the assigned overflowqueues.

Answer: A,B


NEW QUESTION # 290
Universal Containers wants to be able toassign cases based on the same criteria they use for chat. Which feature should a consultant recommend?

  • A. Omni-channel Queue-based routing
  • B. Omni-channel Skills-based routing
  • C. Chat Queue-based routing
  • D. Case Skills-based Assignment Rules

Answer: A


NEW QUESTION # 291
Universal Containers' contact center would like to measure and communicatecase escalation rates to management. Which solution should a consultant recommend to meet this requirement?

  • A. Create a formula field on the case record to calculate percentage of escalated cases
  • B. Create abucket field on a report to calculate the percentage of escalated cases
  • C. Create a case report with a custom summary formula to calculate the percentage of escalated cases
  • D. Create a daily snapshot report of all cases and calculate percentage of escalated cases

Answer: C


NEW QUESTION # 292
To manage the publishing lifecycle for articles in Salesforce Knowledge, the contact center director wants to provide article with various publishing capabilities. What configuration should be recommended to meet this objective?

  • A. Assign article managers to publication teams and specific publication states to each team.
  • B. Assign article managers to public groups and specific article actions to each group.
  • C. Assign article managers to publication teams and specific article actions to each team.
  • D. Assign article managers to public groups and specific publication states to each group.

Answer: B


NEW QUESTION # 293
......

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